You have seven days after delivery to file a return request, provided the piece is in its original packaging, undamaged and accompanied by its certificate.
For bespoke commissions made to your specification, returns are possible only where there is a technical fault or a mismatch with the agreed brief.
The process: file the request in your account, receive specialist approval, ship the piece in secure packaging, and pass a quality inspection at the warehouse. Refunds are issued within five working days of approval.
Return shipping is on the platform when the fault lies with the workshop or damage occurred in transit; otherwise it is the customer's responsibility.
Published Dec 8, 2025